Refund policy

JXR Return & Refund Policy

We accept return requests for items that don’t fit, items supplied in the wrong size, and defective or damaged products. Eligible returns are free.

15-day return window

We do not accept change-of-mind returns for reasons other than sizing, except where required by applicable law.

Return conditions

Items returned for sizing reasons must be unworn, unwashed, and unaltered, with any original tags attached. Trying an item on to check the fit is allowed.

For defective or damaged items, these condition requirements do not apply to the extent that the defect or damage prevents you from meeting them.

How to request a return

Email us with:

Your order number.
The item you want to return.
A description of the sizing issue or defect.
For damaged, defective, or incorrectly supplied items, photos showing the issue and the size label, where reasonably possible.

We will review your request and provide return instructions, the correct return address, and a prepaid return label or another return method paid for by JXR.

Please contact us before shipping anything back. Do not use the address on the original package unless we specifically instruct you to do so.

Free eligible returns

JXR covers return shipping for approved returns under this policy. We do not charge a restocking fee. Any limits imposed by our suppliers do not reduce the return benefits we promise you here.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. We will issue approved refunds to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the funds.

Approved refunds include the returned item’s purchase price and applicable taxes. If you return your entire order, we will also refund the original standard shipping charge.

Your rights

This policy does not limit any rights or remedies you have under applicable consumer protection laws.

Contact

For return requests or refund questions, email mybusinessinbox76@gmail.com.